Thriving in the Next Normal

AESC Virtual Conference May 2021

May 12, 2021
Thriving in the Next Normal
May 12, 2021
09:00 to 16:30

We are experiencing societal shift on a massive scale. A global pandemic, inequality and climate risk have expedited the need to operate differently, think differently and lead differently. Are you prepared to lead in the next normal?
Join us as we explore:

    Leadership for the Next Normal.
    Agility. Empathy. Inclusion. Innovation. These are all attributes that leaders in a post-COVID environment will have to deliver. Leadership has been put to the test. To come out stronger on the other side, we must ditch the clichés and reimagine what it means to lead.

    The Future Customer.
    The pandemic has accelerated digital transformation for companies and their customer experience. Now, companies are partnering with their customers to solve both daily challenges and those much greater through digital convenience.

    Digital Body Language.
    Virtual engagement is the new norm for many organizations. How can individuals create stronger connections online? Discover the art and science of using Digital Body Language to enhance virtual engagement and create a lasting impression.

    Purpose Driven Leaders.
    What are the leadership principles for the next era of capitalism? Times have changed. The next era of business calls for leaders to lead from a place of purpose and with humanity.

    And much more

Who Should Attend

  • AESC Members
  • Executive Search & Leadership Consulting Professionals
  • Senior Executives – Board Directors, CEOs, CHROs, etc.

What Your Ticket Includes

  • Access to the premier event for anyone invested in the future of leadership.
  • An interactive, engaging experience from the comfort of your home.
  • On-demand access to all session recordings.

For Sponsorship opportunities, please contact: Lynne Murphy-Rivera, Managing Director, Americas,


The Offer You Can't Refuse: From Authenticity to Responsibility

The world is facing unprecedented challenges: climate, healthcare, government budget deficits, mobility… How can a company involve its customers in the solution to these problems? The combination of automation, being a partner in customers’ lives, and solving actual social issues will be the guiding principles for the successful business of the next decade. For customers, the fusion of these elements together constitutes the offer they can’t refuse.

Steven Van Belleghem
Author, The Offer You Can't Refuse
"Customer Experience Expert"
Fireside Chat: Navigating Disruption: Leadership Through M&A and Post-Deal Change

Jennifer J Fondrevay is the Founder of Day1 Ready™, a consultancy that advises forward-thinking business leaders, entrepreneurs, owners and C-Suite executives on how to prepare for the human capital challenges of M&A. Jennifer has been on all sides of the deal equation—hear her insights on the human-centric approach to business transformation. Facilitated by Cathy Logue, AESC Board member and Global Leader CFO and Financial Executives Practice Group, Stanton Chase.

Jennifer J. Fondrevay
Author, Founder and Chief Humanity Officer
Day1 Ready
Moderator: Cathy Logue
Managing Director, Global Leader CFO and Financial Executives Practice Group
Stanton Chase
Fireside Chat: Black Executive Women in Tech: Inclusivity & Impact in Silicon Valley

Although extensive research supports diverse leadership teams as drivers of tangible dividends in innovation, market share, and revenue, why is Silicon Valley still struggling to identify and place the best talent in executive leadership roles? Shellye Archambeau, a Black Woman and former CEO of MetricStream, a Silicon Valley-based tech company, discusses how taking strategic and courageous risks—and leaving fear by the wayside—propelled her success trajectory. Facilitated by Matrice Eillis-Kirk, Managing Director, RSR Partners

Shellye Archambeau
Fortune 500 Board Member, Former CEO of MetricStream, Advisor and Author
CEO, Silicon Valley leader, Board member for Verizon, Nordstrom, Roper Technologies and Okta Inc.
Moderator: Matrice Ellis-Kirk
Ellis Kirk Group
What's Your Definition of Leadership

What is leadership? Its subjective qualities make the definition of leadership a little different for everyone—developing your own point of view on what leadership is can make a big difference. Professionals are often labeled as either "leaders" or "managers," but that dichotomy belies the fact that we can all lead when we choose to. Linda reminds us that while executives are people, leading and managing are actions. By ditching the cliches of what “leaders” look like, we can think more broadly about the act of leadership and how it affects the choices that we make.

Dr. Linda Ginzel
Clinical Professor of Managerial Psychology
The University of Chicago Booth School of Business
2021: Leading in a Post-COVID-19 Recovery

The strategies CEOs say they will focus on in 2021 are a mix of prudent financial management and cultural changes to drive growth and improve performance. In the short term, preparing for growth and recovery will require finding the right balance between conserving cash and investing in the innovations and programs needed to succeed in a new commercial landscape.

Dana Peterson
Executive Vice President & Chief Economist
The Conference Board
Panel: Purpose Driven Leadership

Business can be—in fact needs to be—a force for good. In 2019, Best Buy and 180 other companies signed the momentous Business Roundtable statement in support of stakeholder capitalism, highlighting that you can do well by doing good. Hubert Joly, former Chairman and CEO of Best Buy transformed from a hard-charging, deeply analytical McKinsey consultant to a leader who believes in what he calls “human magic,” or how to mobilize people to give their best, which translates into extraordinary performance. Panelists, Viviana Alvarez Sanchez, Head of Sustainability North America at Unilever and Sophia Mendelsohn, Chief Sustainability Officer and Head of ESG at Cognizant, discuss how Joly’s leadership revolution aligns with the future of global stakeholder sustainability. Moderated by Clarke Murphy, Chief Executive Officer of Russell Reynolds Associates.

Viviana Alvarez Sanchez
Former Head of Sustainability North America
Hubert Joly
Author, Former CEO, Best Buy, Senior lecturer at Harvard Business School
and serves on the boards of Johnson & Johnson and Ralph Lauren
Sophia Mendelsohn
Chief Sustainability Officer and Head of ESG
Moderator: Clarke Murphy
Chief Executive Officer
Russell Reynolds Associates
AESC Awards Presentation and State of the Profession

Leaders. Teams. Culture. Strategy. A Foundation for Delivering Excellence

AESC President and CEO, Karen Greenbaum, will guide us through a fresh framework for thinking about how we deliver our value to clients in a rapidly accelerating environment of change. With data insights from AESC's State of the Profession report and client survey feedback, we'll look at how our profession is positioned to support clients for success in the next normal.

Karen Greenbaum
President & CEO
Digital Body Language: Serving Clients in the Next Normal

As we transition to a world where virtual sales, marketing and engagement is the norm rather than the exception, service professionals are realizing that there is an intangible missing factor without in-person body language. In this conversation, learn the art and science of using Digital Body Language to enhance virtual engagement, marketing and selling tactics, make the most of phone and video visits, and stand out in the current marketplace. Learn about Erica Dhawan's new book Digital Body Language and leave with an action plan to improve the client experience, no matter the distance.

Erica Dhawan
Digital Body Language: How to Build Trust and Connection, No Matter the Distance


If you are interested in Group Rates (3 or more), please contact Jephenie Ramos at

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Thank you to our AESC Global Partners


Thank you to our group supporters