Diversity and inclusion are more important than ever in today’s global economy, affecting brand value and performance as awareness increases amongst customers, employees and shareholders. But to be a true champion of diversity and inclusion, leaders must be bold enough to have often uncomfortable conversations and nurture a culture receptive to them. A culture devoid of difficult conversations creates a toxic workplace in which the avoidance of interpersonal conflict allows bad ideas and habits to flourish and allows poor performance to persist without effective feedback to shape it. Through inspirational anecdotes and examples, John Amaechi OBE will share insights on the essential leadership skill of directing difficult conversations and how we can all better support diversity, equity and inclusion in our organizations. This unique opportunity enables participants to discuss John’s insights and bring back to the preliminary session questions for John in facilitated break out rooms.