Attracting and retaining high-performing talent is the number-one business issue for many leaders. Onboarding is the point where attracting talent and retaining talent meet. A poorly executed onboarding process may impact candidate retention with real impacts for the business and the reputation of the recruiting organisation. Increased use of personality assessments, alongside detailed interviews, mean that executive search firms have access to considerable information on candidates that can be used to support a robust onboarding process. Virtual hiring has reinforced the need to look closely at this often overlooked and undervalued part of the hiring process. This session will look at the role of the executive search firm when it comes to onboarding candidates, and the corresponding implications for service design and client relationships.