Senn Delaney "a Heidrick & Struggles Company": Important Lessons from USAA CEO Joe Robles

Senn Delaney reflects on lessons learned from Joe Robles, CEO of USAA. In the video with Joe Robles he discusses how important it is for leaders to have a clear purpose for their organizations in order to inspire employees and relationship with their customers.

The following is an expert from the article: “Another lesson for CEOs is Joe's steadfast ability to lead the organization — even when facing a great deal of change — with a focus on four key principles of successful culture change. Joe is a great example of a thriving leader, one who is constantly looking to learn, personally grow and improve with little personal ego. Joe took the reins at USAA in 2007 during the severe economic downturn. USAA had a tremendous track record before he arrived, but Joe recognized that even with its great culture in 2007, the company needed to take it up another level. He has done this and created a culture that fosters learning, growth and innovation, all with the focus of making things simpler, better and easier for their customers and employees.”

The reflection and video are published on Senn Delaney’s website. View the full article.


Thought leadership category