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Senn Delaney “a Heidrick & Struggles Company” Interviews FedEx Services’ Co-CEO

Senn Delaney sat down with Rob Carter, co-CEO of FedEx Services and CIO of FedEx Corporation, discusses bringing a People-Service-Profit culture to life at FedEx Services. The People-Service-Profit (P-S-P) has been a philosophy of FedEx since the company’s founding. People empowered to provide great service will lead to great profit. This type of culture becomes a cycle that reinvests itself, the better service will lead to more profit and the profit can be reinvested in the people to provide better service.  Aside from the P-S-P culture, Rob Carter provides leadership insights on how FedEx has created a thriving culture.

The full video interview is published on Senn Delaney’s website. View the full interview.

 

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