Member Thought Leadership
MEMBER:
Russell Reynolds
Russell Reynolds Associates brought together CEOs from a range of consumer industries, including retail and publishing, to hear how their organizations were actively piloting, adopting, and implementing AI technology.
To achieve customer personalization at scale. CEOs stressed the importance of using AI to provide more tailored interactions with consumers.
One shared: “Five years down the road, the ones who win in this industry will be those who master the consumer journey and do personalization at scale—and AI is the biggest enabler for that.” Another CEO in the hospitality sector shared how they were planning to use AI to offer personalized member experiences.
